About TriStar Success
Expertise
- Over 28 years of senior experience across a variety of industry sectors.
- Business and management consulting services to companies of all sizes. Key to success is through your biggest asset, your people.
- We help develop and define your culture and customer experience to the next level.
Approach
We provide bespoke and customised solutions focused on your outcome.
Examples include:-
- Learning, development and training designed and delivered
- Client/Customer Experience development and solutions
- Performance management, improvement and reward
- Colleague engagement and communication
- Contact centre strategy and improvement
- Board strategy
- Leadership development, team dynamics and coaching
Sector Experience
With experience from senior positions in large Blue Chip companies across different sectors, we bring a wide range of perspectives to every project, ensuring that we deliver the best possible results.
- Aviation
- Financial Services
- Telecommunications
- Education
- Charities and Third Sector
- Customer Service
- Publishing
- Retail
- FMCG / Supply Chain
- Facilities Management
- Industrial Relations
Meet Rich
Rich Alvis, founding partner and Chief Success Officer of TriStar Success Ltd has over 28 years of experience in senior leadership roles across a variety of industries. An experienced leader who has spent two periods of his career with British Airways firstly leading the extensive and complex operation in Terminal Four, transforming processes and delivering continuous improvement creating the people experience at World Cargo and providing inspirational leadership to the largest BA contact centre, delivering demanding revenue and customer service targets.
Experience leading large multi-site operations for Telefonica O2 UK included supporting new product launches and introducing a new target operating model. Upon becoming Director of Customer Service and Quality for HarperCollins Publishers he transformed the people and service propositions, introducing new telephony and CRM platforms. He also led the complex multi-site contact centre operation for Barclays Private Bank, focussing on efficient ultra-high end service delivery. Rich is also a trustee of mental health charity Men Matter Scotland and a Non-Executive Director of Ceteris Scotland Ltd.
With a passion for people and service development combined with broad multi sector operational experience Rich is equipped help businesses understand their operational and commercial challenges alongside unlocking the potential of colleagues to continue to drive commercial success and customer loyalty. Rich has also been supporting the two charities with their transformation acting as Non-Exec / Trustee on their Boards. A dedicated and passionate coach and mentor, Rich excels at unlocking others’ potential.
Fancy a coffee and a discussion about your current challenges or ambitions? Ring 07595 724570 or email welcome@tristarsuccess.com