Josie Saunders, Chief Executive Officer, Ceteris Ltd

"Since joining Ceteris Scotland Ltd as a Non Executive Director in February 2023, Rich has brought a wealth of people and customer service expertise to the Board. As the organisation continues to embark upon a major period of change, Rich’s advice and support has been instrumental in ensuring large transformation programmes, such as Job Evaluation and pension reform, have focussed on valuing our people as well as introducing structural change.

In addition, Rich has been hands-on in training our people, from the Senior Management Team to Line Managers, and has expertly tailored ‘how to coach’ and confidence-building leadership sessions for each audience. People warmed to Rich’s easy, yet professional, manner and, as a result, the company is already seeing benefits from minor changes in attitudes and behaviours."